Payment is due in full by the due date as shown on your invoice. Your order will not be secured until full payment has been received. As our dates book out far in advance, there is no guarantee that, without payment, your order will be able to be processed on the date you have requested.
We will do our best to accommodate any orders that need to be rescheduled after payment has been made, however, availability on the new date will be subject to confirmed bookings already in the system. If we are unable to provide your product on the new date requested, a refund will be made minus any fees for work already undertaken or products purchased (such as individualised cake toppers or cookie cutters).
Cancellations provided with more than 3 weeks notice will be refunded minus fees for any work already carried out such as time spent on design, sourcing items required for your order or fees paid for individualised items such as cake toppers or cutters.
Cancellations within 1 week of collection date will only be refunded 50% of the total fees charges.
We take the utmost care in packaging your items and making them secure, however, once your order is collected or posted we will not be held responsible for any damages or breakages that may occur.
For any orders that are being picked-up, the collection time will have been mutually agreed upon prior to collection. As such we ask that you please be punctual (or be in touch if running late) or a new pick-up time may need to be scheduled at a time that is convenient for us.
By making payment of your invoice you are confirming the order details as outlined in your invoice and accepting these terms and conditions.
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